Last updated: 30-05-2022
These Terms of Service govern your use of our website located at www.fly2english.com.
Our Privacy Policy also governs the use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.
Your agreement with us binds you with these Terms below and our Privacy Policy. You thus acknowledge that you have read and understood the Agreements, and agree to be bound of them.
If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at support@fly2english.com so we can attempt to find a solution.
These Terms apply to all visitors, users and others who wish to access or use our service via the website.
Purchases
1. Payment of course fee
The fee deposit must be paid in full by credit card online at least one week before arrival. The payment link for online credit card payments will be provided upon booking and will be sent to you by e-mail. Fee is quoted in EURO hence, payments are to be made in Euro.
2. Course material fee
All students are required to pay a course book fee of Euro 30 upon booking. This is equivalent to one book which is given to you on your first day of school.
We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Withdrawal policy
No fees will be refunded for:
Public Holidays
Lessons missed on public holidays which fall on weekdays will not be recovered on other days. Public holidays in Malta: 1st January, 10th February, 19th March, 31st March, Good Friday, 1st May, 7th June, 29th June, 15th August, 8th September, 21st September, 8th December, 13th December, 25th December.
Class Levels and Placement Tests
All new students are required to take a placement test. This may be taken online prior to arrival and will save you time on the first day as you will be placed in your level immediately, rather than having to do the test on your first day of school. Students will be placed in the appropriate levels according to the result of the placement test. Should a result indicate that a student has a lower level of English, the School reserves the right to place the student in a class of a suitable level until a higher level is reached. The student is given the opportunity to discuss this matter with the Director of Studies whose decision will be final.
Students may change their class level if this is agreed by the teacher and the Director of Studies.
Lesson Timetable
Fly2English uses a double banking system whereby lessons can be held either in the morning or in the afternoon. Morning lessons are held between 9am and 12:15pm, conversation classes as part of the Intensive English course are held between 1pm and 2:30pm, and afternoon classes are held between 3pm and 6:15pm. Evening classes are held between 6:30pm and 8pm. The school reserves the right to change lesson times and timetables at its discretion.
Accommodation
Fly2English offers homestay and residence accommodation as well as other types of accommodation. Charges of a damage deposit of Euro 50 upon check-in at the adult residence will be made. Accommodation cannot be cancelled after check-in and no refund will be given in the event that a student checks out or leaves the accommodation prior to the planned/booked departure date. In the case of homestay accommodation (host families), the agency must be notified of any food allergies and a special dietary supplement will be charged and needs to be paid upon booking. The host family has a right to refuse to provide for special dietary requirements if the school is not notified of the food allergy/intolerance upon booking. The majority of host families also charge a minimal fee for Wi-Fi (please check your host family details which are provided together with your booking confirmation). Students booking a shared room at a host family are placed in rooms with students of the same gender, similar age group and different nationality. Students booking with a family member or friend can request to be accommodated together. On rare occasions and due to unforeseen circumstances, it is possible for a student to be placed in a host family with one or more other students of the same nationality. This may be inevitable, in which case, students cannot request a change in host family.
Course Certificate
At the end of every course the student will be awarded a Certificate of Attendance stating the level of achievement and the duration of the course, provided that he/she attends at least 80% of the lessons.
Liability
Fly2English the school, its employees and its representatives are not liable for personal injury and/or loss of or damage to personal property on the school and residence premises, whether as a result of fire, burglary, theft or otherwise. This condition also applies to public and private places, including on school trips and excursions. Whilst Fly2Learn and the school provide assistance to its students at all times, the school directors, management and staff will not be liable for decisions taken by the local authorities.
Conduct and discipline
In the case of expulsion from the School, the School will immediately inform the relatives and/or agent concerned that the individual has been expelled. This may result in the individual’s repatriation from Malta. In the case of proven criminal offence or flagrant misconduct, the School reserves the right to expel any student. Students are expected to behave in an orderly manner during their stay. Any willful damage to the School's property or personnel will be treated as gross misconduct.
In the case of such misconduct the student and/or his/her parents or guardians will be held personally responsible for rectifying the damage caused and the School reserves the right to expel the student. The school and residence buildings are located in a prestigious residential area and students are expected to maintain good relations with neighbors by behaving in an appropriate manner. Behavior that impairs the comfort of other persons living in the same building or in neighboring buildings may result in immediate expulsion. Possession and/or consumption of alcohol is strictly prohibited on the School and residence premises.
Failure to comply may result in expulsion. In the case of expulsion no refund will be given. Repatriation will be at the full expense of the student and/or his/her parents or guardians. Smoking is permitted in all the open spaces of the School/residence premises. Smoking indoors is not permitted and students are obliged to abide by this regulation.
Photography & Filming
Students may be filmed and photographed during classes and activities and photos and videos can be published on the school’s social media sites. If you do not wish to be filmed or photographed please inform the person taking the film/photo.
Urgent Medical Attention
If costs are incurred by the school on behalf of a student requiring urgent medical attention in Malta, the School reserves the right to be fully reimbursed immediately for such costs. If a student is known to be suffering from a serious medical condition or psychological disorder which was not disclosed upon enrolment, the School reserves the right to terminate its services to the individual concerned, and to inform the Authorities of this termination. The School will not, in such cases, be responsible for the cost of repatriation.
Medical and Personal Insurance
EU citizens are entitled to free healthcare and medical attention in Malta as long as they possess a European Health Insurance card, which can be obtained free of charge from their home country (within the EU) before travelling to Malta. Students travelling from outside the EU should arrange a personal and medical insurance. The School also offers medical and travel insurance services for students coming from non-EU countries.
Force Majeure
The School is not liable in the event where it is unable to fulfill any service to which it is contractually bound because of fire, natural disaster, unusual adverse weather conditions, acts of government, labor disputes or other reasons which are outside its control. These terms and conditions are applicable to direct students. If you are an agent please refer to the terms and conditions for agents as well as our agency agreement. These terms and conditions are applicable to direct students. If you are an agent please refer to the terms and conditions for agents as well as our agency agreement.
Error Reporting and Feedback
In the event of a dispute between an individual student and the School, procedures are in place to facilitate the resolution of the dispute. Any complaint should first be made to the School Principal. Each complaint will be fully investigated. If the matter is not resolved, the student should complain in writing within the duration of the course, while the course is still in progress. Fly2English cannot be held liable for any complaint received after the student’s departure.
Termination
We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.
If you wish to terminate your account, you may simply discontinue using Service.
Governing Law
These Terms shall be governed and construed in accordance with the laws of Malta, which governing law applies to agreement without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.
Changes to Service
We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.
Amendments to Terms
We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.
Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.
By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.
Acknowledgement
By using service or other services provided by us, you acknowledge that you have read these terms of service and agree to be bound by them.
Contact Us
Please send your feedback, comments, and requests for technical support by email: support@fly2english.com.